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Frequently Asked Questions

1. What makes our jewelry unique?

Our jewelry is made with deep meaning and purpose. Each piece is made with Ukrainian symbols, such as Trident, Sunflower, Dove, and more, representing freedom, strength, love, and well-being. Our pieces are not just accessories; they embody powerful stories and resilience of the Ukrainian spirit.

2. Where is your jewelry made?

All of our jewelry is either handcrafted by me, or originally imported from Ukraine. Thus, by cooperating with the Ukrainian manufacturer, we also support the economy of our country in a wartime.

3. What materials are used in your jewelry?

We use a variety of high-quality and ecologically-pure materials, including gold & silver-plated metal, natural onyx stone, enamel, chrome-nickel steel, and oak wood.

4. How do I know which piece is right for me?

Each of our pieces carries a unique symbolism. If you're ensure about which one resonates most with you, feel free to explore our descriptions on the product pages or our symbol guide.

5. How do I care for my jewelry?

To maintain the  beauty and spark of your jewelry, avoid frequent contact with water, perfume, and harsh chemicals. Store it in a safe, dry place when not in use, preferably in a jewelry box or pouch to prevent scratches. Gently clean with a soft cloth.

6. Do you offer international shipping?

Yes, we ship worldwide! Our pieces are carefully packaged and shipped to ensure they arrive to you safe and sound. Shipping fees and times may vary depending on your location.

7. Can I customize my jewelry?

Yes! We welcome custom orders, and some jewelry options where you can choose the specific symbols, materials and colors that hold personal significance. Please reach out to us for customs orders, and we'll work together to create a meaningful piece just for you.

8. Is there a return or exchange policy?

We offer a 30-day return or replacement if the size or design isn't the right fit for you. Just contact us within 30 days of receiving your order an we'll gladly help.

9. How can I contact you for further questions?

You can reach us by email at ukraiinochka.ca@gmail.com

We're always happy to assist you!

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